This website is maintained regularly to update information about our Warranty products.
General:
- - We respond to all requests within 24 hours for normal days and 48 hours for weekends and public holidays.
Guarantee:
- - We guarantee the proper functioning of our servers 24 hours a day, 7 days a week..
- - We are not responsible in the event of a bug related to your internet speed or your playlists which may cause your viewing to stop and in this case, you cannot request a refund.
Activation app:
- - After ordering your activation code, the code is transmitted within 24 hours maximum.
Cancellations and refunds:
- -We only give you 48 hours after your order to request cancellation of your app activation and get a refund. This request will be processed within 48 hours.
- - We do not refund any activation once the customer has activated his application and the 48 hour period is over.
- - We recommend that you test our application before ordering an activation, for this reason we offer a 24-hour test.
*Important:
The official OTT PRIMO Player do not contain any media content. This means that you should provide your own content from a local or remote storage location, or any other media carrier that you own. Any other means of watching illegal content which would otherwise be paid for is not endorsed or approved by OTT PRIMO Player Team.
Privacy and Confidentiality
- - Your data will not be communicated to third parties. We respect your privacy and are committed to honoring your anonymity.
- - Your contact details and usage data on our servers are used only for studies and statistics for the sole purpose of determining technical needs and enabling us to serve you better.
